物流英语 / CLASS_DI八CLASS_ZHANG Unit 8 Risk Prevention / CLASS_DI3CLASS_JIE U8-3 物流业务经理办公室
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AnnMr. Lu, we have to lodge a claim against you on the rice shipped to us last month for short weight caused by excessive moisture.

Mr. LuSince you bought the rice under FOB terms, we cannot entertain your claim for the losses incurred in transit.

AnnBut upon the shipment’s arrival, we inspected it. The surveyor’s report shows the moisture in the goods was 5% higher than that stipulated in the contract.

Mr. LuI’m afraid we made it clear at the very beginning that any claim for short weight caused by excessive moisture should be based on an analysis of the samples taken at the time of loading.

AnnThe inspection was made of the retained samples and the method of analysis was exactly as recommended.

Mr. LuI am afraid we cannot accept your claim, as your evidence is not sufficient. We suggest you approach the shipping company or the insurance company for compensation.

Ann: Ok.