(Jennifer Obama, purchasing manager of Tiferndas Company, is calling David Joiner, manager of the Sales Department of HuaWei Technology Company, to ask about the after-sales problems of the mobile screens )

场景：采购和销售经理办公室   人物： Jennifer、David 

David: Good afternoon. HuaWei Technology Company, can I help you?

Jennifer: Hello, this is Jennifer Obama of Tiferndas Company.

David: Hello, Miss Obama. This is David Joiner. What can I do for you?

Jennifer: Well, last month, our company purchased a batch of mobile phones, at a total of 100. We have sold about 30 already. But recently we’ve received some complaints about the screens from the end users.

David: Oh, I’m very sorry to hear that. But what’s wrong with the screens?

Jennifer: There is some chromatic aberration.

David: Er…Is it a common phenomenon or an individual one?

Jennifer: At this point it appears to be a limited issue. Such a thing has never happened before.

David: I am very sorry that this happened.

Jennifer: Some customers complain that the mobile screens are out of order unexpectedly.

David: Is it because your warehouse is too humid?

Jennifer: No, it isn’t. We have even equipped the warehouse with dehumidification system.

David: How many of the screens have chromatic aberration?

Jennifer: Five of the sold.

David: I am sorry to hear that. But we have never received complaints about our screens.  

Jennifer: But this is true. So…What are you going to do about it?

David: We can have the wrong ones replaced if they cannot be fixed. And if they still have some problems, you can call us at once, and we will have the service engineer go and check it.

Jennifer: All right. But if the same problem occurs in the future, can the customers get a guarantee for repairing within a certain time period?

David: Good question. It needs to be judged by the maintenance department. There are rules on what kinds of problems are under warranty.

Jennifer: Well, if problems arise widely, will all of the products be replaced?

David: Yeah, we will recall all the products, and pinpoint the cause.

Jennifer: Since this problem has affected the image of our business to some extent. Can we have some compensation?

David: Well, we have sold this model of mobile phone to some other companies but you are the only one that makes complaints. What we can do is to look into the problem and give you a reply as soon as possible.

Jennifer: Then when can we have the reply?

David: Ten work days, I hope.

Jennifer: OK. Goodbye.  

David: Goodbye.