Martin: Mr. Smith, you know yesterday, the customer called me by saying that we should deliver 50 pieces of water pumps to a factory in Qingdao.

Smith: I know. The customer requires us to pack the pump before shipping.

Martin: But how shall we pack?

Smith: It depends on how far the pumps are going to be delivered. Besides, we have to consider the specific requirements of the customer.

Martin: The customer prefers strong packing.

Smith: How far is the delivery?

Martin: About 350 kilometers and the road is very bumpy.

Smith: Then we’d better use crates instead of corrugated cartons.

Martin: But crates are much more expensive than corrugated cartons.

Smith: It is true, but it is much stronger to pack the pumps in crates.

Martin: I see.

Smith: You should tell the customer why we choose crates instead of cartons.

Martin: Okay, I will. The customer also wonders if we can paint the machine black before shipment, can we?

Smith: Of course, we can make it. That’s easy.

Martin: One more question. How can we load the pumps onto the truck? As you know, our forklift truck was broken last week. The new one will not arrive until Thursday.

Smith: Don’t worry. We can do it by manual sling.

Martin: But the pumps are very heavy, about 200kg each.

Smith: The sling can sustain 300 kg maximum.

Martin: I got it. Thanks for your help.

Smith: You are welcome. By the way, please stick the labels on every packing.