(Alice Zhang, the finance manager of China’s Oil and Foodstuffs Import & Export Corporation, and Marc Faison, an American buyer, are on the phone talking about the errors in the invoice.)

场景：业务部和财务部办公室   人物：Alice Zhang、Marc Faison

Marc Faison: Hello!

Alice Zhang: Hello! Could I speak to Mr Marc, please?

Marc Faison: This is Marc speaking, who is calling please?

Alice Zhang: This is Alice, the finance manager of China’s Oil and Foodstuffs Import & Export Corporation. I am calling to apologize that we have made some mistakes in the Invoice No. T5067.

Marc Faison: Wait a minute. Let me find out.

... ... ... ...

Marc Faison: Sorry to keep you waiting.

Alice Zhang: OK. The Invoice No. 5067 was issued on May 15^th, 2014.

Marc Faison: Yes. I have got it now.

Alice Zhang: Under this invoice, you bought 100 M/T Chinese northeast soybeans of the second grade from us.

Marc Faison: That’s right.

Alice Zhang: The goods under the invoice were shipped out on May 12^th, 2014 already. But the problem is, our price for the second grade Chinese northeast soybeans is USD1,450 per M/T FOB Tianjin, while the price for the first grade is 1,500USD. We apologize that we charged you USD 1,500 for the second grade soybeans in the Invoice No. 5067.  

Marc Faison: Oh, we didn’t notice the mistake. Thank you for telling me about this discrepancy.

Alice Zhang: We are sorry. And because of the wrong unit price, the total amount in the invoice was wrong, too. The correct number, the correct amount for 100 M/T second grade Chinese northeast soybeans should be USD145,000 instead of USD150,000.

Marc Faison: Does this mean that there’s a difference of USD5,000 from the amount listed in the invoice?

Alice Zhang: Exactly.

Marc Faison: OK. But we have already paid the bill under the invoice. It seems that we’ve overpaid.

Alice Zhang: Yeah. We are really sorry for this inconvenience we may have brought you and we will definitely solve this problem.

Marc Faison: OK. How would you suggest that we deal with the USD5,000 that we have overpaid?

Alice Zhang: If you agree we will send you a statement of account by mail first and then pay the balance at the end of the quarter.

Marc Faison: OK. That’s ok. I will ask my assistant to take care of this.

Alice Zhang: Thank you for your kindness. We apologize for the mistake and promise this will never happen again. Hopefully this will not affect our future cooperation.

Marc Faison: Oh, don't worry about it. Thank you for your cooperation, anyway. Goodbye.

Alice Zhang: Bye.