Lorna：Mr. Li, I’m very glad that you could come in person to settle the claim. Some garments were water-stained and some were even seriously discolored. Let me take you to the warehouse so that you can see with your own eyes.
Ivan：We are terribly sorry that such a thing has happened. However, the goods were in perfect condition when they were shipped. Have you found out the cause?
Lorna：Yes. The conclusion of our investigation is that the damage occurred in transit. Inadequate packing has caused the cartons to break up in the first place.
Ivan：Since the damage occurred in transit, you should refer the case to the insurance company.
Lorna：We have contacted the insurance company, but they have disallowed our claim on the ground of improper packing.
Ivan：That’s very unusual, as our packing is generally suitable for air transportation.
Lorna：I realize that. We’ve never had this kind of a problem before. But these pickings are different from the ones you used before.
Ivan：That’s true. These cartons came from a different supplier. It’s our fault. How many garments in the broken cartons can still be sold?
Lorna：Most of them can no longer be sold.
Ivan：All right. I’ll send the replacement to you as soon as possible.