CS: Good afternoon, ABC Company, how may I help you?

Mr. Chen: Good afternoon, I sent a parcel to US a week ago, but my client has not received it. Can you check what the matter is?

CS: Yes, sir, could you tell me your airway bill number?

Mr. Chen: Yes, it’s AB1345.

CS: Thank you, sir. According to the system, the shipment is held by the customs subject to formal clearance. However, our colleague cannot contact the consignee to complete the clearance procedure. Can you tell me the phone number and the name of the consignee, so that we can contact him or her directly for the clearance?

Mr. Chen: Sure, here is the name and the number: Jessie Taylor, 2468000.

CS: Thank you for your information. We will contact the consignee as soon as possible and tell you the result before 4pm next Monday.

Mr. Chen: Thank you very much.

CS: You are welcome. Is there anything else I can do for you?

Mr. Chen: Nothing else, thank you!

CS: Thank you for choosing ABC Company.

Mr. Chen: Goodbye.

CS: Bye.