(James Campell, the MD of Stratford Electronics calls Susan Hopwood, the MD of ABC International, about the order. But she is not in the office at the moment. Her secretary answers the phone.)

场景：秘书与经理办公室           人物：Secretary、Mr.Campell

Secretary: Good morning. This is Susan Hopwood’s office. Can I help you?

Mr.Campell: Oh, hello, is Susan there?

Secretary: I’m sorry. Ms. Hopwood is not in the office today. She is visiting one of the factories in the South and won’t be back until 25^th. I am her secretary. Is there anything I can do for you?

Mr. Campell: Oh, yes. I think there is. I need to discuss the order with her. Em…, in this case, is it ok if I leave you a message to give to her?

Secretary: Certainly. Can I have your name, please?

Mr. Campell: It’s James Campell from Stratford Electronics.

Secretary: Is that K-a-m-p-e-l?

Mr.Campell: No, no, that’s C-a-m-p-e double l.

Secretary: OK, I got it. And your phone number is?

Mr.Campell: My phone number, 517-468-7642. You see, last month, you ordered 100 sets of KR-730 TV from our company. The price on the contract was $400 for a set. However, recently our supplier has raised the price of liquid crystal tubes, which has affected our price. But this new tube is of super quality.

Secretary: Yes, I understand it.

Mr.Campell: In this case, we have to raise up the price by 5%. I understand this will affect you quite a lot. Or we’ll have to use the old model tube, which will not bring such satisfactory effect as the new one. But the price will remain the same if we use the old tube.

Secretary: So 5% increase would be $420 for a set, is that right?

Mr.Campell: Yes, you’re right. As this is something quite unexpected, you might also choose to cancel the order without any condition of course which even though we do not really hope would happen. Would you please tell Ms. Hopwood to make a decision about this and give me a reply by 26^th of this month?

Secretary: OK. I’ll just repeat this. It’s about the price change of KR-370 television.

Mr.Campell: Oh, no, no. it’s KR-730, not 370.

Secretary: Oh, I’m sorry about this. Let me repeat again. The price of the model will raise to $420 due to change of material. So Ms. Hopwood has three choices. First, accept the new price, which is $420. Second, use the old model of less satisfactory effect. Third, cancel this order. And you want her to give you a reply before 26^th.

Mr.Campell: That’s right. I look forward to her reply. You did a great job. Thanks.

Secretary: You are welcome. Thanks for calling. Have a nice day!

Mr.Campell: Thank you, Good-bye.